Know the tech. Before the assignment.

Make experience visible

Cook Technology gives clients access to technician information and reviews, including local technicians who have not worked for them yet. Profiles and job history add context to ratings and written feedback.

Use that information to compare your options and support assignment decisions. Our team also provides personal coordination and support for technicians doing your work.

Profiles → reviews → assignments

1. Profiles: review technician information, skills and job history.
2. Reviews: bring performance ratings and written feedback into the decision.
3. Assignments: connect technician data and review-based workflows to your work-order operation.

The API supports client data and analytics integration. Implementation is scoped around your system, workflow and work volume.

Keep your operation in control

You retain the customer relationship, scope and service agreement. The data connection supports your existing work-order system and assignment process rather than requiring a separate customer-facing channel.

Human coordination remains part of our service. AI supports human decisions and useful automation; people answer calls, coordinate work and remain responsible for the outcome.

Implementation that fits the relationship

For qualifying enterprise clients with sufficient work volume and an established history with Cook Technology, implementation is provided at no additional cost within an agreed scope.

Lower-volume implementations are scoped and billed hourly. Send the systems you use, the information you need and the assignment workflow you want to connect so we can discuss the implementation.