Managed Field Support for MSPs
Your field team. Inside your operation.
Hourly technical teams for MSPs and service providers, coordinated from assignment through documented closeout. You keep the scope, work-order system and customer relationship.
Work under your brand
Cook Technology provides managed technical labor for service providers who issue and manage work orders. Our team works within your process, follows your service standards and coordinates with your project managers and remote support.
You retain the customer relationship and service agreement. We supply the people and coordination to complete the on-site scope. We work at your established labor rates.
From assignment to closeout
- Send the work order. Include the site, task, equipment, access needs and service window.
- Coordinate the assignment. Our team connects the right technical capacity with your requirements and remote support.
- Receive the closeout. Notes, photos and required deliverables follow your work-order process.
A broad technical bench
- On-site network, Wi-Fi and device support.
- POS and payment equipment installs, replacement and troubleshooting.
- Structured cabling, infrastructure work, VoIP, cameras and audio-video equipment.
- Site surveys, multi-location installations and white-label field work.
Coverage with local context
We began in Jacksonville and cover all of Florida. Our nationwide reach grows with our leadership. Share the locations and service windows so dispatch can coordinate the work with you.
Technician profiles, performance reviews and personal coordination give assignments context. Our client API makes ratings, written reviews and job history available to your operation, including technicians who have not worked for you yet.
Make the first handoff useful
A useful brief identifies your work-order reference and system, the task, site count, equipment quantities and who provides remote engineering support. Include access requirements, parts readiness, check-in instructions and your closeout standard.
For technology consulting, systems planning or workflow questions, email dispatch@cooktech.us. For an on-site job or rollout, send the work order.
Put the right people to work.
Talk with our team: (904) 748-9838
