01 / Cabling & fiber
Structured cabling
Cat6/6A, MMF/SMF, MPO, termination, Fluke-certified labeling. New builds, adds, moves, changes — labeled as-built package at close, photo-documented per drop.
White-label field services · Nationwide dispatch · Owner-operated in Florida
Nationwide field work, under your brand.
CookTech is a technician-owned MSP that dispatches manpower by the hour. MSPs, integrators, VARs, and national brands send us tickets anywhere in the country; we send a trained crew in your logo shirt, on your schedule, to your end client.
$35–235
Hourly, by volume
50 states
Dispatch reach
500+
End brands served
26yr
On the ground
Whose sites we've worked
Over 26 years, CookTech hands have been on-site at…
+ 480 more
We don't hold the end-client relationship — our partners do. The brand on the invoice and the logo on the shirt belong to the MSP, integrator, or national that dispatched us.
Reputation · verified
The rating follows the hands.
CookTech techs work dispatch platforms every day and carry a score back to every site. Independent, third-party, per-work-order. No self-reporting. The numbers below are the averages that walk onto your site.
Scores are rolling averages from an independent third-party field-services marketplace where CookTech techs work under their own names and platform ratings travel with them. Numbers refreshed quarterly; current as of 2026.
A dispatch platform sends whoever is closest. We send the technician-owner whose rating, market share, and income all depend on walking off your client's site with a signed acceptance. — What being a co-op actually means on the ground.
Services · 01
What our hands can do on your sites.
Six service lines, dispatched under your brand. You hold the client and the SOW; we hold the schedule, the crew, and the after-hours rate sheet. Photo documentation at every step, signed acceptance before we leave.
02 / Network
Network install & hands
Switches, routers, wireless, VLAN/VPN, SD-WAN extensions. Smart hands for your vendor-led deployments; end-to-end when your client needs an install crew.
03 / VoIP & UC
VoIP cutovers & endpoints
Hosted PBX, SIP trunk cutovers, phone moves, endpoint provisioning, handset troubleshooting. We answer because we installed it.
04 / A/V
Audio / visual integration
Conference rooms, huddle spaces, digital signage, video walls. Certified integrators on the crew — not contracted out to a third party.
05 / Break-fix
Break-fix dispatch
Next-business-day and same-day windows. Florida-wide from owner markets; CONUS via partner network under your ticket number. Parts sourcing through Lowe's, Home Depot, Graybar.
06 / Rollouts
Multi-site rollout crews
New-site openings, refresh waves, decommissions. Single PM contact, staged installs, nightly status under your brand, rolled-up photo documentation per site.
Coverage · 02
Fifty states. One ticket. One crew chief.
You send one ticket. We dispatch a crew chief anywhere in the country — a local technician-owner in Florida markets, a vetted partner elsewhere. Same PM contact, same invoice, same SLA, coast to coast.
Owner-operated backbone · Florida
Source: CookTech dispatch log, 2025 Q4
13 live owner markets in Florida. 4 hiring (Pensacola, Daytona, Ft. Myers, Naples).
All 50 states — via partner network, managed from Jacksonville HQ under one ticket.
How we work · 03
White-label means white-label.
Your ticket number, your SLA, your brand on the shirt. Your end-client never gets a CookTech business card, a CookTech invoice, or a CookTech NPS survey. We handle the hands. You handle the relationship.
From one service van in Jacksonville to hands on 500+ brands' sites.
CookTech started in 2000 with Bill Cook driving a single service van. In 2014, the company was restructured as Cook Technology Corp. so that the technicians running the markets could earn equity in them. That structural decision is the reason partners keep renewing: a tech with a market share behaves differently than a tech with a badge.
What you'll notice on your tickets: low re-open rates, clean acceptance signoffs, and photo documentation that holds up to an end-client audit. What you won't notice: the business structure making that happen. That's the point.
Photo: Main Street Bridge & Ameris Bank tower · Kelly / Pexels
Where our hands work · 04
Retail, telecom, and the boring middle.
The mix of end-brand sectors shifts slightly year to year. What doesn't shift: multi-site retail and telecom last-mile are the steady core of the book, and Jacksonville HQ sits one day's drive from most of it.
Dispatches by end-brand sector
Source: trailing 12 months, internal dispatch
Retail & QSR lead, followed by telecom last-mile. Long tail includes
manufacturing floor-IT (BMW), education campuses, and government contracts.
Rates · 05
Manpower by the hour. Volume sets the rate.
We don't quote projects — your partners and your PMs do. We bill hours and materials against a rate card that moves with volume. The more we work together, the further down the band we go. After-hours and weekend multipliers are line-item, not buried.
Spot · single ticket
One-off dispatch
$155–235/hr
Same-week tickets. No MSA. One tech or a 2-person crew; minimum 2 hrs on-site.
Best when you need hands in Florida tomorrow and don't have a standing vendor here.
Recurring · multi-ticket
Book of tickets
$95–155/hr
Monthly average of 20+ dispatch hours across your portfolio. Named
administrator, named techs in market, priority break-fix queue.
Wave · multi-site rollout
Rollout crew
$65–95/hr
Scheduled multi-site waves — 10+ sites on a known timeline. Single PM,
nightly wave status, labeled as-builts at close.
Partnership · MSA
Standing coverage
$35–65/hr
Ongoing MSA with committed monthly volume and SLAs. Our floor rate band —
earned through commitment, not a sticker price. Quarterly business review.
* Rates are per-tech hourly for most service lines. A/V integration and fiber splicing carry a skill premium. Mileage on trips over 45 miles is billed at IRS rate, line-item. Materials at cost + stated markup.
About · 06
Twenty-six years in, still the same idea.
Founded 2000. Restructured as a technician-owned corporation in 2014. Headquartered on Forbes St in Jacksonville. Dispatch is staffed 24/7 by a team — not a voicemail, not Bill.
Company timeline
Source: internal records
Officers of Cook Technology Corp.: William H. Cook II — CIO & COO. Alexandra Ni — CEO.
Dispatch · 07
Send us the ticket.
Email dispatch@cooktech.us and a dispatcher replies in 15 minutes or less, 7a–7p ET — full staff during those hours, a light crew after. Dispatch and tech deployment run 24/7. For urgent break-fix call 904 748 9838 anytime.